Please check if you are the only user on the account. Sign into https://zoom.us Go to User Management / User and be sure there is only one email on the account. Go to Room Management / Zoom Rooms and be sure you do not have a Zoom room. Go to Account Management / Billing and be sure you do not owe Zoom an outstanding balance. If any of these three items need to be fixed, please email us after you do so and we will resend the invitation.